Tiffani FinkChief Executive Officer
Designation:Chief Executive Officer
Ms. Fink joined Paratransit, Inc. in 2012 working first in a consulting capacity and then as the Grants and Procurement Manager. She received her B.A. in Political Science from UC Davis and has a Certificate in Transit/Paratransit Management from Pepperdine University, Graziado School of Business and Management. Ms. Fink was promoted to Deputy Executive Director in 2015 and became the Chief Executive Officer in January of 2017.
Prior to joining Paratransit, Inc. Ms. Fink has developed an extensive background in transit and transportation management, operations and funding with 12 years’ experience in key positions with state and local agencies. She is passionate about her work, Ms. Fink is an active member of CalACT, CTA and WTS and the past Treasurer of the Board of Directors for the California Transit Insurance Pool.
Tom RobertsDeputy Executive Director
Designation:Deputy Executive Director
Mr. Tom Roberts began his career in 1987 as the Executive Director of the Consolidated Transportation Service Agency (CTSA) in Santa Barbara, California. Since that time he has served as Director of Transportation and Parking Services for UC Santa Barbara, Manager of Public Transit in the Napa Valley and as Chief Financial and Operating Officer for Whistlestop in Marin County.
Mr. Roberts has an undergraduate degree in Public Administration and Urban Planning, a master’s degree in Business Administration, has received numerous recognitions for his innovations in the transportation field and has been a Board Member of CalACT, Nonprofits United and other organizations dedicated to civic improvement and enhancing the lives of older adults and persons with mobility challenges.
Over the past 30 years, beyond planning, implementing, and operating ADA paratransit and fixed-route transportation services, Tom has established a host of mobility management programs including travel training, mileage reimbursement, bus pass, scheduling/dispatch, shared vehicle, Medical/Medicare reimbursement, taxi-voucher, parking/commuter benefits, community driver training, and contract transportation programs as well as establishing groundbreaking joint programs with Lyft. Tom was named Transportation Manager of the Year for the United States by the Community Transportation Association of America.
Lisa CappellariChief Financial Officer
Designation:Chief Financial Officer
Dr. Cappellari joined Paratransit, Inc. in 2003 and has a Ph.D. in Economics from UC Davis with an emphasis in public economics and international economics. Prior to coming to Paratransit, Inc. she worked as an Assistant Professor of Economics at the Naval Postgraduate School in Monterey, CA. She has also worked as an economics consultant for The Results Group of Santa Rosa, CA, a firm specializing in strategy, change management, and organization development.
Mary HardingChief Operating Officer
Designation:Chief Operating Officer
Ms. Harding came to Paratransit in 1985 as a driver for the Senior Nutrition Program. Similar to other members of the leadership group, she worked her way through the ranks by assuming increasingly responsible duties within the transportation operations unit. She currently serves as a Transportation Operations Manager responsible for managing the Scheduling and Call Center. Ms. Harding manages the scheduling staff whose duties are to maintain subscription trip demand and to optimize the daily demand response routes to make them as productive and realistic as possible before the day of service. This entails planning and scheduling approximately 2,000 trips a day. She also oversees the call center. Ms. Harding has earned the respect of her peers and subordinates through her expertise, compassion for what we do, and her uniquely keen sense of humor.
Linda ParkerChief Administrative Officer
Designation:Chief Administrative Officer
Ms. Parker has been with Paratransit since 1996 after serving as an assistant vice president and branch manager with Sacramento Savings Bank. She has held several increasingly responsible positions in Paratransit’s transportation operations unit, its planning and transit development department utilizing her management, organizational, and customer service skills. Ms. Parker is responsible for developing and managing federal grant applications for Paratransit. Ms. Parker was named Chief Administrative Officer in January 2012. In this capacity she is responsible for coordinating and overseeing administrative functions, supervising support staff, coordinating scheduling and planning activities, meetings, and oversight of the Worker’s Compensation Program and Drug and Alcohol program. Ms. Parker is also the Assistant Secretary to the Board of Directors.
Chris BrownDirector of Human Resources
Designation:Director of Human Resources
Ms. Brown was with Paratransit for 19 years beginning in 1994, returned to the organization in 2015, and currently serves as the Human Resources Manager. She earned her Human Resources Management Certificate from California State University, Sacramento in December 2001 and is a member of the National Human Resource Organization, Society for Human Resource Management, as well as the local chapter, Sacramento Area Human Resource Association. Ms. Brown has streamlined Paratransit’s employment application process to ensure the efficient processing of applications and compliance with federal and state laws. She manages the benefits programs for bargaining and non-bargaining unit staff and has been a key factor in controlling the costs in these areas. Ms. Brown has developed procedures for the timely and accurate processing of all federally mandated leaves of absence requests as well as those governed by Paratransit policy. She and her staff partner with managers and supervisors in the administration of Paratransit policies, leaves of absence and recruiting. Ms. Brown ensures Paratransit’s compliance with the provisions of the Collective Bargaining Agreement.
Jesse IsaacsonDirector of Information Technology
Designation:Director of Information Technology
Mr. Isaacson joined Paratransit in 2010 after graduating from UC Davis with a B.S in Computer Science and Engineering. He is responsible for the development, procurement, security and maintenance of Paratransit’s transportation, maintenance, accounting computer network, telephone system, facility monitoring systems and various other computerized and electronic systems essential to the operations. He manages Paratransit’s multi-queue automated call distributor system, radio and telephone recording system, voice-mail system, and Automated Booking and Cancellation Telephone System. Mr. Isaacson and his programming team develop in-house software applications where inadequate or no commercial solutions are available to meet the needs of Paratransit.
Julio DiazMaintenance Manager
Julio Diaz graduated from the Skill and Business Education Center in Sacramento. CA. as a certified mechanic in 1994. He began his career as an entry level mechanic at Paratransit Inc. In 1995. He is ASE (Automotive Service Excellence) Certified in Automotive and Medium heavy duty trucks. Working his way up through the mechanics position levels in the company increasing his knowledge and experience in the different areas of the automotive trade for the benefit of Paratransit. Inc. Maintenance program needs. From 2011 to 2015 Julio worked as Shop Shift Supervisor, coordinating and assigning shop daily vehicle preventive maintenance and work schedules overseeing shop crew production, quality and safety performance. In 2015 he was promoted to Maintenance Manager to oversee Paratransit. Inc. Maintenance Department daily operations, direct, implement, coordinate and supervise all activities, exercises, responsibilities for ensuring the safe and efficient operation of Paratransit’s fleet and staff. Ensuring that compliance with the standards of the organization, and with California Highway Patrol vehicle safety operation and FTA requirements are met. He has obtained Certificates Transit/ Paratransit, FTA Procurement certificate program Management from University of the Pacific.
Kathy SachenCustomer Service and Dispatch Manager
Designation:Customer Service and Dispatch Manager
Ms. Sachen came to Paratransit in December of 2009. Her background includes working as a Child and Family Specialist in a mental health center in Lawrence, Kansas and in the court system as a judicial assistant and as a paralegal/librarian and Case Worker in New Mexico.
She was first employed at Paratransit as a secretary in the Administration department and has worked her way through the ranks by assuming increasingly responsible duties within the Administration and transportation operations units. She currently serves as a Transportation Operations Manager and oversees the Safety in the Workplace program and maintenance of the facility on Florin Road in Sacramento. In September of 2013 she also became responsible for Customer Service. Coming from a background in social work this position has suited Ms. Sachen and Paratransit, Inc. most effectively. She enjoys working and advocating on behalf of people who otherwise may not always have a voice.
Gary VickersDriving and Training Manager
Designation:Driving and Training Manager
Mr. Vickers came to Paratransit in 1993, an 11 year veteran of the United States Air Force, where he was responsible for a fleet of over 200 military vehicles and managed the overall function of Unit Administration serving 225 military personnel. He began in the Fleet and Maintenance Department and moved over to Operations and managed numerous start-up fixed route shuttle and alternative fuel projects. He currently serves as a Transportation Operations Manager responsible for managing the Dispatch Center, Training and the Driving Staff. He served as a board member for the Power Inn TMA. He has completed courses under the U.S. Department of Transportation, Federal Transit Administration in Fundamentals of Bus Collision Investigation and Safety Evaluations of Alternative Fuels Facilities and Equipment. He serves as the primary contact for all Bus and Passenger Accidents as a trained accident investigator. He is responsible for the Department of Motor Vehicles Employer Testing Program and is the Administrator of the Program ensuring we meet state and federal requirements under the program as well as the point of contact for the annual California Highway Patrol Terminal Inspection Program ensuring record accuracy, training requirements for all Vehicle Operators and vehicle compliance are all met yearly.
Ren BeanProgram Manager, Boston
Designation:Program Manager, Boston
Since 2013, Ren Bean has served as the Program Manager at THE RIDE Eligibility Center (TREC) in Boston, MA. Operated by the Innovative Paradigms division of Paratransit Inc. for The Massachusetts Bay Transit Authority (MBTA), TREC provides comprehensive in-person ADA paratransit eligibility services for 60 cities and towns in the greater Boston area. TREC opened in Dec. 2012 and during its first three years of operation completed nearly 40,000 eligibility determinations. As part of the eligibility process, TREC refers individuals to the MBTA’s travel training program and is the largest single source of referrals for the program.
Ren started with Innovative Paradigms in 2012, first as a Mobility Coordinator then Assistant Manager. As Program Manager, he supervises a team of 19 staff and works closely with the MBTA to ensure the highest standard of service for both the transit authority and the people it serves.
He has a background in the human services field with experience in job skills training, youth outreach and education. He has a Bachelor’s Degree in Psychology from the University of Vermont.
Mary BorjessanProgram Manager, Spokane
Designation:Program Manager, Spokane
Mary Borjessan is the Program Manager for Paratransit's office in Spokane, Washington. The office manages a contract with the Spokane Transit Authority (STA) and provides an in-person ADA assessment process for paratransit eligibility, Traveling Training services, and operates a Mobility Mentor program.
Since 2011, Mary has held several positions with Innovative Paradigms including being a Travel Trainer, a Mobility Coordinator conducting in-person ADA assessments and as a Program Manager. As the Program Manager of the STA Mobility Center, Mary serves as the liaison between Spokane Transit and Innovative Paradigms. She conducts In-Persons assessments, trains individuals through Travel Training and provides support to the Mobility Mentor Program.
Mary has six years experience in public transportation and working with seniors and people with disabilities. She graduated from Eastern Washington University with a bachelors of arts degree in Recreational Therapy.
Kelley CampbellProgram Manager, Boston
Designation:Program Manager, Boston
Since April of 2017, Ms. Campbell has served as the Program Manager of the Travel Training program in Boston, Ma. Operated by the Innovative Paradigms division of Paratransit, Inc. for the Massachusetts Bay Transit Authority (MBTA). The Travel Training program provides travel instruction to seniors and people with disabilities on how to travel safety and independently on the bus, train, and commuter rail. Travel training is individual based on the trainees needs and strengths, it can include 1 to 1 training, group training or general system orientation training. As Program Manager, Kelley supervises a team of travel trainers and works directly with the MBTA to ensure the highest quality of services for both the transit authority and the community.
Kelley has over 15 years’ experience in human service management, including employment services, quality assurance, and training. She has developed and implemented programs for seniors and people with disabilities. Kelley is an advocate for Human Rights and volunteers her time on a Human Rights Committee.
Janine PedersonProgram Supervisor, San Joaquin County
Designation:Program Supervisor, San Joaquin County
Ms. Pederson first joined Paratransit, Inc. in 2011 as a Travel Trainer then Mobility Coordinator and today serves as the Program Coordinator for Paratransit, Inc's services in San Joaquin County, California. The office manages a contract with San Joaquin Regional Transit District (SJRTD) to provide in-person ADA assessment for paratransit eligibility. As Program Coordinator, Janine works closely with SJRTD and oversees the day to day operations of the office and performs in-person assessments.
Janine has 17 years' experience working with people with disabilities and seniors, and seven years' experience in public transportation. She holds an Associate of Arts Degree in Human Services from the University of Phoenix, a certificate in Transit Paratransit Management from the University of the Pacific and is currently pursuing a Bachelor of Science Degree in Business from the University of Phoenix'
Trenna Sykes-HebertProgram Manager, Honolulu
Designation:Program Manager, Honolulu
Since 2018, Ms. Sykes-Hebert has served as Program Manager of TheHandi-Van Eligibility Center under contract with The City and County of Honolulu Department of Transportation Services (DTS) to determine ADA paratransit eligibility. Trenna currently oversees a staff of 5 who assist in the implementation of the in-person eligibility process.
Trenna, born and raised on the island of Oahu came to Paratransit Inc., with over 10 years of management experiencing, including 6 years in various non-profits. Trenna has held several memberships as a volunteer executive board member, advocating for individuals with disabilities, with her most recent appointment to Hawaii State Department of Health’s Oahu Service Area Board for Mental Health and Substance Abuse. Trenna has also authored several island-wide and state-wide resources books for service providers. Trenna holds a Bachelor’s Degree in Psychology from the University of Hawaii at Hilo and a certificate in Substance Abuse and Addiction Studies from the University of Hawaii at West Oahu.
Kevin WelchMobility Options Manager
Designation:Mobility Options Manager
Kevin has over 43 years experience in the human service/transportation field with emphasis on travel training. Kevin worked for seven years as an Assistant to the Physical Therapist for a leading physical therapy firm in Sacramento before beginning his journey working for Paratransit in 1984. In the early years he was instrumental in assisting the Santa Cruz Metropolitan Transit District in starting up their successful travel training program in 1987.
Kevin has continued his quest to spread the message as to the benefits of travel training and was published in the January 2012 edition of the Transit Research Board’s newsletter on the cost benefits of travel training. He has worked to implement or provided assistance for programs in Boulder, Colorado; Las Vegas, Nevada; Portland, Oregon; Spokane, Washington; Baltimore, Maryland; Santa Clara, California; Stockton, California; Honolulu, Hawaii; Salt Lake City, Utah; and San Bernardino County, California. He has presented at several local and national conferences including “The National Conference on Aging” in Washington D.C., the annual Cal-Act conference in Monterey California, and “The National Conference for Rural, Public, and Intercity Bus Transportation” in Salt Lake City, Utah. Kevin represents the true meaning of mobility management in his efforts to assist in equal access to public transportation and striving to insure that individuals are given the opportunity to use the mobility option that best meets their needs.
Kevin is certified in Comprehensive A.D.A. Paratransit Eligibility, as well as in Transit and Paratransit Management. He has served as a member of the Sacramento County Developmental Disabilities Council, and is the immediate past President of the Foster Grandparent Advisory Council receiving the President’s Volunteer Service award in 2005. Kevin was chosen to be one of four faculty members to provide instruction for the “Introduction to Travel Training” curriculum provided by Easter Seals Project Action in cities throughout the United States. He is also a founding member of The Association of Travel Instruction and served a three year term on its board of directors. In 2014, Kevin was honored by the Sacramento Regional Transit District by being named “Individual Transit Advocate of the Year” at their annual State of RT Breakfast.
The Mobility Options Department Staff has provided training to over 14,000 individuals since 1982 in learning the safe and effective use of public transportation.