Ms. Newell is the Director of Mobility Management Services who previously served as an Associate Consultant and a Program Manager for Innovative Paradigms’ office in Spokane, Washington.
Delana Newell is responsible for establishment and refinement of operations for ADA paratransit in-person eligibility programs and traveling training programs in Honolulu, HI, Spokane, WA, Boston, MA and Stockton, CA.
Delana also provides Mobility Management services to several transit and human service agencies across the country. Undertakings have included ensuring contract compliance of human service agencies, analyzing data to ensure ADA compliance and improve operations, assist with increasing outcomes for various transportation programs and writing grants.
As a Program Manager, Delana was instrumental in expanding the Travel Training operation into the STA Mobility Center encompassing three programs for seniors and people with disabilities. Delana managed the highly successful Travel Training program, the ADA In-Person Eligibility process for paratransit and the volunteer driven Mobility Mentor program. The Mobility Center programs have consistently saved STA approximately $1 million each year.
Ms. Newell has 12 years of experience in teaching, training and managing all different populations of peope with nine of those years serving people with disabilities.
Delana’s speaking engagements have included the ADA Conference for Washington State in Leavenworth and the Association for Travel Instruction’s annual conference. Delana has a bachelor’s degree in Sociology from Eastern Washington University.