Ms. Tiffani Fink
Ms. Tiffani Fink
Chief Executive Officer
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Ms. Tiffani Fink
Chief Executive Officer
Mr. Tom Roberts
Deputy Executive Director
Over the past 30 years, beyond planning, implementing, and operating ADA paratransit and fixed-route transportation services, Tom has established a host of mobility management programs including travel training, mileage reimbursement, bus pass, scheduling/dispatch, shared vehicle, Medical/Medicare reimbursement, taxi-voucher, parking/commuter benefits, community driver training, and contract transportation programs as well as establishing groundbreaking joint programs with Lyft. Tom was named Transportation Manager of the Year for the United States by the Community Transportation Association of America.
Mr. Ren Bean
Ren started with Innovative Paradigms in 2012, first as a Mobility Coordinator then Assistant Manager. As Program Manager, he supervises a team of 19 staff and works closely with the MBTA to ensure the highest standard of service for both the transit authority and the people it serves.
He has a background in the human services field with experience in job skills training, youth outreach and education. He has a Bachelor’s Degree in Psychology from the University of Vermont.
Ms. Mary Borjessan
Since 2011, Mary has held several positions with Innovative Paradigms including being a Travel Trainer, a Mobility Coordinator conducting in-person ADA assessments and as a Program Manager. As the Program Manager of the STA Mobility Center, Mary serves as the liaison between Spokane Transit and Innovative Paradigms. She conducts In-Persons assessments, trains individuals through Travel Training and provides support to the Mobility Mentor Program.
Mary has six years experience in public transportation and working with seniors and people with disabilities. She graduated from Eastern Washington University with a bachelors of arts degree in Recreational Therapy.
Ms. Chris Brown, SHRM-SCP, SPHR
Director of Human Resources
Dr. Lisa Cappellari
Chief Financial Officer
Mr. Julio Diaz
Ms. Mary Harding
Chief Operating Officer
Mr. Jesse Isaacson
Director of Information Technology
Ms. Delana Newell
Director of Mobility Management Services
Ms. Newell is the Director of Mobility Management Services who previously served as an Associate Consultant and a Program Manager for Innovative Paradigms’ office in Spokane, Washington.
Delana Newell is responsible for establishment and refinement of operations for ADA paratransit in-person eligibility programs and traveling training programs in Honolulu, HI, Spokane, WA, Boston, MA and Stockton, CA.
Delana also provides Mobility Management services to several transit and human service agencies across the country. Undertakings have included ensuring contract compliance of human service agencies, analyzing data to ensure ADA compliance and improve operations, assist with increasing outcomes for various transportation programs and writing grants.
As a Program Manager, Delana was instrumental in expanding the Travel Training operation into the STA Mobility Center encompassing three programs for seniors and people with disabilities. Delana managed the highly successful Travel Training program, the ADA In-Person Eligibility process for paratransit and the volunteer driven Mobility Mentor program. The Mobility Center programs have consistently saved STA approximately $1 million each year.
Ms. Newell has 12 years of experience in teaching, training and managing all different populations of peope with nine of those years serving people with disabilities.
Delana’s speaking engagements have included the ADA Conference for Washington State in Leavenworth and the Association for Travel Instruction’s annual conference. Delana has a bachelor’s degree in Sociology from Eastern Washington University.
Ms. Linda Parker
Chief Administrative Officer
Ms. Kathy Sachen
Customer Service and Dispatch Manager
She was first employed at Paratransit as a secretary in the Administration department and has worked her way through the ranks by assuming increasingly responsible duties within the Administration and transportation operations units. She currently serves as a Transportation Operations Manager and oversees the Safety in the Workplace program and maintenance of the facility on Florin Road in Sacramento. In September of 2013 she also became responsible for Customer Service. Coming from a background in social work this position has suited Ms. Sachen and Paratransit, Inc. most effectively. She enjoys working and advocating on behalf of people who otherwise may not always have a voice.
Mr. Gary Vickers
Driving and Training Manager
Mr. Kevin Welch
Mobility Options Manager
Kevin has continued his quest to spread the message as to the benefits of travel training and was published in the January 2012 edition of the Transit Research Board’s newsletter on the cost benefits of travel training. He has worked to implement or provided assistance for programs in Boulder, Colorado; Las Vegas, Nevada; Portland, Oregon; Spokane, Washington; Baltimore, Maryland; Santa Clara, California; Stockton, California; Honolulu, Hawaii; Salt Lake City, Utah; and San Bernardino County, California. He has presented at several local and national conferences including “The National Conference on Aging” in Washington D.C., the annual Cal-Act conference in Monterey California, and “The National Conference for Rural, Public, and Intercity Bus Transportation” in Salt Lake City, Utah. Kevin represents the true meaning of mobility management in his efforts to assist in equal access to public transportation and striving to insure that individuals are given the opportunity to use the mobility option that best meets their needs.
Kevin is certified in Comprehensive A.D.A. Paratransit Eligibility, as well as in Transit and Paratransit Management. He has served as a member of the Sacramento County Developmental Disabilities Council, and is the immediate past President of the Foster Grandparent Advisory Council receiving the President’s Volunteer Service award in 2005. Kevin was chosen to be one of four faculty members to provide instruction for the “Introduction to Travel Training” curriculum provided by Easter Seals Project Action in cities throughout the United States. He is also a founding member of The Association of Travel Instruction and served a three year term on its board of directors. In 2014, Kevin was honored by the Sacramento Regional Transit District by being named “Individual Transit Advocate of the Year” at their annual State of RT Breakfast.
The Mobility Options Department Staff has provided training to over 14,000 individuals since 1982 in learning the safe and effective use of public transportation.