Meet our Managers

To contact a manager, please visit the Contact Page.

Ms. Linda Deavens

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Ms. Linda Deavens
Chief Executive Officer

Ms. Deavens has served as Paratransit’s CEO/Executive Director since January 1, 2008. She served most of the previous 29 years as the Deputy Executive Director of Paratransit after beginning her career as Paratransit’s part-time temporary Secretary in 1979. Throughout her tenure Ms. Deavens has been directly responsible for designing, implementing, and managing all consolidation, coordination, and service expansion activities of the agency, including the successful transition of paratransit service to full ADA compliance before the statutory deadline.

Ms. Deavens has been responsible for conducting all public participation activities related to ADA service provision, including development of the ADA certification and appeals processes and policies related to riders. She has designed strategies to encourage use of fixed route transit by persons with disabilities, which are coordinated with the ADA certification process (initially managed by Paratransit staff under her direction), and which included consumer orientations to public transit, one-on-one mobility training, and fixed-route fare incentives.

Her expertise includes development of cost-sharing policies and procedures applicable to social-service agencies to prevent agency reliance on ADA complementary paratransit for agency program service delivery. Ms. Deavens has also implemented operating procedures designed to increase ADA capacity and improve productivity by reducing the consumer cancellation rate. These promising ideas were featured in the Transportation Research Board’s Best Practices workshop in Monterey, California in 1997, as ideas worth replicating in other operating environments.

Paratransit uses automated scheduling software to develop manifests for its drivers and those of its taxi and van service providers. Its entire fleet is equipped with automatic vehicle location technology and Mobile Data Computers to facilitate paperless, real-time dispatching of trip data. This system is interfaced with Interactive Voice Technology to provide passenger database access to real-time data for on-line booking, automatically generated passenger phone calls providing “where’s my bus” information and day-before ride reminders with cancellation opportunities all without speaking to a dispatcher or reservation agent. Likewise, similar satellite-based hardware and software is used for paperless reporting of vehicle defects identified on the road or in the pre- and post-trip driver vehicle inspections and it is interfaced to transportation and maintenance operations personnel so reporting occurs in real-time. Ms. Deavens has considerable experience successfully managing the transition to automation, including development of technical specifications, orderly implementation plans, ongoing comprehensive staff training programs, and consumer orientation services.

Ms. Deavens has served on the Board of Directors of the California Association for Coordinated Transportation (CalACT) for the past several years having held every office and is its current Chair. CalACT is the largest statewide transit association in the United States with nearly 300 members dedicated to promoting professional excellence, stimulating ideas, and advocating for effective community transportation. Ms. Deavens led the statewide effort to establish operation by CalACT of California’s Rural Training Assistance Program (RTAP). Ms. Deavens was the first transit professional to receive CalACT’s Leadership Award presented at CalACT’s first-ever Wall of Fame Awards Ceremony in spring of 2007. Among other things, she was selected for this award because of her role in guiding CalACT through a transition of executive leadership with the departure of its long-standing executive director at a time when CalACT was rolling out a national summit a landmark event focusing on critical challenges the transit industry faces today and in the future.

Recent experience includes development of the transportation element of California’s Long-Range Strategic Plan on Aging, which includes implementation of a California Mobility Council, Mobility Task Force, and establishment of Mobility Management Centers throughout California. Working with the Transportation Task Team (TTT), which she currently chairs, Ms. Deavens helped organize and participated in California’s United We Ride Mobility Summit “Convening Aging and Mobility Leadership” in March of 2005. She also chaired various TTT subcommittees, including the CTSA Mobility Management subcommittee. In 2003 Ms. Deavens was invited by the U.S. Department of Transportation, Health and Human Services, Labor, and Education to participate with other leaders in transportation in the first United We Ride Region IX Workshop for Coordinating State and Local Human Services Transportation building on the President’s Executive Order on Human Service Transportation Coordination.

In the summer of 2006 Ms. Deavens and three other Californians formed a statewide team and successfully competed for a scholarship to attend the Institute for Transportation Coordination (ITC) sponsored by the Community Transportation Association of America (CTAA). This was an intensive training and planning forum created to enhance the capacity of communities to provide cost-effective and customer-focused transportation services by coordinating funding, information, services, and equipment. This opportunity brought additional training dollars to California to further the work of the TTT in implementing California’s Mobility Action Plan. CTAA is a nationwide network of public and private transportation providers, local workforce development and human services agencies, public officials, transit associations, community-based organizations, and others working together to improve transportation access for all. Ms. Deavens is a long-term participant in CTAA activities and is recognized by its executive leadership as the “go-to person” at Paratransit, Inc. and CalACT. She has been featured in its national magazine as an early adaptor to transit technology and served as a national peer trainer in transportation management.

In 2007 Ms. Deavens was invited by the American Public Transit Association to participate in its first effort to address the broad range of mobility issues for people with disabilities, seniors, and the transportation disadvantaged through the establishment of the APTA Accessibility Standards Program. The standards or recommended practices developed as part of this national program may potentially impact all bus and paratransit, commuter rail, and rail transit operations in the United States as well as on a variety of issues with regard to policy and planning, legal affairs and legislation. This group is guided by a policy committee and technical committee, on which Ms. Deavens serves. She also serves on two of the initial three working groups: Call Center Management and Fixed Route Stop Announcements recently hosted at Paratransit, Inc. Working Group meetings are sponsored and paid for by APTA and are conducted at transit systems all across the country.

Mr. Brandon Anderson

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Mr. Brandon Anderson
Division Manager, Destinations Mobility

Mr. Anderson joined Paratransit in December of 2012 as a part-time Sales Support Specialist for Destinations Mobility, a division of Paratransit, Inc., a business dedicated to providing affordable wheelchair accessible vehicles and equipment to individuals with disabilities and the elderly throughout California. Mr. Anderson grew up locally and graduated from California State University of Sacramento in 2007 with a Bachelor of Science in Business Administration. He has a diversified background working in various careers and a unique skill set that is now being applied with Destinations Mobility. Mr. Anderson spent over a year training with the Division Founder of Destinations Mobility, Richard Rosebush, and has now taken on the role of Division Manager in July of 2014. Mr. Anderson is excited to be able to invest himself in a career and company that does so much good for the public.

Mr. Ren Bean

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Mr. Ren Bean
Program Manager

Since 2013, Ren Bean has served as the Program Manager at THE RIDE Eligibility Center (TREC) in Boston, MA. Operated by the Innovative Paradigms division of Paratransit Inc. for The Massachusetts Bay Transit Authority (MBTA), TREC provides comprehensive in-person ADA paratransit eligibility services for 60 cities and towns in the greater Boston area. TREC opened in Dec. 2012 and during its first three years of operation completed nearly 40,000 eligibility determinations. As part of the eligibility process, TREC refers individuals to the MBTA’s travel training program and is the largest single source of referrals for the program.

Ren started with Innovative Paradigms in 2012, first as a Mobility Coordinator then Assistant Manager. As Program Manager, he supervises a team of 19 staff and works closely with the MBTA to ensure the highest standard of service for both the transit authority and the people it serves.

He has a background in the human services field with experience in job skills training, youth outreach and education. He has a Bachelor’s Degree in Psychology from the University of Vermont.

Ms. Chris Brown

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Ms. Chris Brown, SHRM-SCP, SPHR
Human Resources Manager

Ms. Brown was with Paratransit for 19 years beginning in 1994, returned to the organization in 2015, and currently serves as the Human Resources Manager. She earned her Human Resources Management Certificate from California State University, Sacramento in December 2001 and is a member of the National Human Resource Organization, Society for Human Resource Management, as well as the local chapter, Sacramento Area Human Resource Association. Ms. Brown has streamlined Paratransit’s employment application process to ensure the efficient processing of applications and compliance with federal and state laws. She manages the benefits programs for bargaining and non-bargaining unit staff and has been a key factor in controlling the costs in these areas. Ms. Brown has developed procedures for the timely and accurate processing of all federally mandated leaves of absence requests as well as those governed by Paratransit policy. She and her staff partner with managers and supervisors in the administration of Paratransit policies, leaves of absence and recruiting. Ms. Brown ensures Paratransit’s compliance with the provisions of the Collective Bargaining Agreement.

Dr. Lisa Cappellari

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Dr. Lisa Cappellari
Data Analyst Manager

Dr. Cappellari joined Paratransit, Inc. in 2003 and has a Ph.D. in Economics from UC Davis with an emphasis in public economics and international economics. Prior to coming to Paratransit, Inc. she worked as an Assistant Professor of Economics at the Naval Postgraduate School in Monterey, CA. She has also worked as an economics consultant for The Results Group of Santa Rosa, CA, a firm specializing in strategy, change management, and organization development.

Ms. Marilyn Cole

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Ms. Marilyn Cole
Senior Consultant

Marilyn Cole has over three decades of business management experience working with clients in fields such as transportation, high tech electronics manufacturing, travel, and publishing. She founded a regional publishing company that produced both print and electronic buyers guides for the high tech electronics manufacturing community and oversaw the development of the first internet-based searchable component database for procurement and engineering professionals. Marilyn excels at creating custom data management solutions that blend the practical requirements of the end user with the appropriate technology tools. Since 2007 when she joined the Innovative Paradigms division, she has focused on assisting transit and paratransit agencies in both the public and private sector.

Marilyn developed the data management system for the City and County of Honolulu’s new in-person eligibility system and from 2010 – 2011, served as the manager of TheHandi-Van Eligibility Center, overseeing all aspects of the ADA paratransit eligibility process for the island of Oahu. She continues as a technical advisor to the project. Marilyn’s experience includes coordinated transportation planning, leading to the implementation of mobility management programs. She continues to assist the City and County of Honolulu with its Mobility Management Program and is developing custom data management solutions for projects with the Spokane Transit Authority and the newly formed CTSA in Stanislaus County.

Mr. J.D. Culver

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Mr. J.D. Culver
Manager of Mobility Options

Mr. Culver joined Paratransit in 1983 working his way up in short order from driver to leader of Paratransit’s nationally-recognized Mobility Training Program. Each year his staff trains nearly 600 people with disabilities to safely utilize fixed route transportation in the Sacramento region. Over 30 local agencies serving clients with disabilities have become regular consumers of Mobility Training due to Mr. Culver’s marketing efforts. Each trainee’s transit mode choice is monitored regularly to demonstrate the remarkable success of this program. To his credit, nearly 70,000 trips a year that would otherwise have been taken on complementary paratransit in Sacramento have been successfully diverted to fixed route. This program is funded with local resources and competitive grants written by Paratransit. Mr. Culver’s efforts at getting people with disabilities to give fixed route transit a try have yielded an annual savings to Sacramento Regional Transit and the community of approximately $1,600,000. These mobility management services are currently being marketed by Paratransit’s Innovative Paradigms division to other communities within and outside of California. Mr. Culver not only manages Paratransit’s program, but also that of San Jose for the Santa Clara Transit Authority (VTA) and that of Stockton for the San Joaquin Regional Transit District (RTD).

Ms. Tiffani Fink

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Ms. Tiffani Fink
Deputy Executive Director

Ms. Fink joined Paratransit, Inc. in 2012 and is the Grants and Procurement Manager. She received her B.A. in Political Science from UC Davis and has a Certificate in Transit/Paratransit Management from Pepperdine University, Graziadio School of Business and Management. Ms. Fink serves as the liaison for all grants related work including preparation, submittal and reporting for various State and Federal funding programs. For procurement related activities, she oversees the development of the procurement process for Paratransit, Inc. purchases in accordance with FTA procurement requirements and serves as the project lead for development of bids and specifications for vehicle procurements and infrastructure upgrades. These activities will include the implementation of a Compressed Natural Gas fuel path: from bus procurements, to fueling station development and key upgrades to our maintenance facility.

Prior to joining Paratransit, Inc. Ms. Fink has developed an extensive background in transit and transportation management, operations and funding with 12 years experience in key positions with state and local agencies. Passionate about her work, Ms. Fink is an active member of CalACT, CTA and WTS and was the past Treasurer of the Board of Directors for the California Transit Insurance Pool.

Ms. Mary Harding

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Ms. Mary Harding
Transportation Operations Manager

Ms. Harding came to Paratransit in 1985 as a driver for the Senior Nutrition Program. Similar to other members of the leadership group, she worked her way through the ranks by assuming increasingly responsible duties within the transportation operations unit. She currently serves as a Transportation Operations Manager responsible for managing the Scheduling and Call Center. Ms. Harding manages the scheduling staff whose duties are to maintain subscription trip demand and to optimize the daily demand response routes to make them as productive and realistic as possible before the day of service. This entails planning and scheduling approximately 2,000 trips a day. She also oversees the call center. Ms. Harding has earned the respect of her peers and subordinates through her expertise, compassion for what we do, and her uniquely keen sense of humor.

Mr. Jesse Isaacson

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Mr. Jesse Isaacson
Information Technology and Network Manager

Mr. Isaacson joined Paratransit in 2010 after graduating from UC Davis with a B.S in Computer Science and Engineering. He is responsible for the development, procurement, security and maintenance of Paratransit’s transportation, maintenance, accounting computer network, telephone system, facility monitoring systems and various other computerized and electronic systems essential to the operations. He manages Paratransit’s multi-queue automated call distributor system, radio and telephone recording system, voice-mail system, and Automated Booking and Cancellation Telephone System. Mr. Isaacson and his programming team develop in-house software applications where inadequate or no commercial solutions are available to meet the needs of Paratransit.

Mr. Philip McGuire

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Mr. Philip McGuire
Chief Executive Officer (Innovative Paradigms Division)

Philip McGuire founded Paratransit, Inc. in 1978 following a six-month community organizing effort. Bringing together the leaders of many of the most influential nonprofit organizations in the Sacramento area, McGuire guided them in the crafting of the business model that characterizes Paratransit to this day. His effort was encouraged by a lack of focus on transportation services for seniors and disabled in the community at that time. Creating a nonprofit corporation dedicated to transportation was the logical direction at that time. Within months of its founding, Paratransit served as a model for the State legislation that created the concept of the Consolidated Transportation Services Agency (CTSA) that has served as the platform for human service transportation coordination to this day.

Mr. McGuire began his transportation career in California as a transit planner for the Sacramento Regional Area Planning Commission (now SACOG) in 1973 after completing a Masters Degree in Urban Transportation Planning at the University of Iowa. In 1974 he joined the Sacramento Regional Transit District as a transit planner and marketing manager. Among his accomplishments at RT was directing the creation of its Careful Coach service for the disabled. This early effort at providing door-to-door service for disabled individuals provided him with a perspective on this vital service that would be interwoven through his career. He left RT in 1977 to establish a consulting practice emphasizing marketing and governmental relations.

In early 1978, Mr. McGuire began his work to create Paratransit, Inc. Bringing together local community agency leaders, he refined a business plan to create a nonprofit agency to operate service for the elderly and disabled and finally personally filed to Articles of Incorporation creating Paratransit, Inc. on July 20, 1978. Many of the community leaders who supported creation of the agency served as Incorporating Directors for the new organization. He served as the agency’s first Executive Director until 1981. Many of the human service coordination activities that characterize Paratransit today were initiated during those early years. These included the maintenance program for local agencies, coordination of agency services through such things as vehicle sharing, and vigorous pursuit of creative funding sources. These programs have been greatly expanded by Paratransit in recent years.

Mr. McGuire worked for Laidlaw Transit as National Marketing Director in the 1980s establishing that company’s transit contracting practice. During his tenure, he was instrumental in obtaining a number of transit operating contracts for the firm and establishing it as a major competitor in the industry.

In 1991, Mr. McGuire joined DAVE Transportation as Vice President and Regional Manager. With responsibility for 18 operating locations throughout Northern California, Oregon, Washington, and Utah, he introduced a number of business practice refinements to the firm including a new budgeting system and a greater understanding of paratransit operations.

He left DAVE in 1994 to establish his own consulting practice serving clients throughout California and the Northwest. Many of his clients were nonprofit corporations. Building on his expertise as the Founder of Paratransit, Inc., his nonprofit clients entered into many new business functions with his assistance. He was lured out of his consulting practice in 2001 with an offer by Coach USA to manager that firm’s operations in the Western US. With locations from Chicago to California, Mr. McGuire directed the fastest growth surge in the company’s history and built it into one of the most prominent firms in the transit contracting industry. In 2003, Coach USA was sold to First Transit at which point Mr. McGuire returned to his consulting practice.

A major new dimension to McGuire’s consulting practice this time was the addition of temporary management engagements to his portfolio. He was retained by a number of organizations to run their operations for periods of six months to over a year. In this role, he served as Executive Director of two nonprofit corporations and as Executive Director of a newly created public transit agency.

After many discussions with the senior managers at Paratransit, Inc. Mr. McGuire returned to the organization in 2006 to build a consulting practice and to expand the agency’s operating presence outside of Sacramento. He became the CEO of the new Innovative Paradigms Division of the agency and greatly expanded its presence in consulting including temporary management. Current consulting assignments include work with the City of Vallejo to create a new transit agency, work with the San Bernardino Associated Governments (SANBAG) to create a new nonprofit transportation coordination agency much like Paratransit, Inc., and work with the City of Honolulu to create a Mobility Management Center to oversee a broad range of community transportation projects.

Ms. Stacie Morales

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Ms. Stacie Morales
Program Manager

Stacie Morales joined Innovative Paradigms in August of 2013, as the Program Manager of MOVE, the designated CTSA in Stanislaus County, California. Stacie has over seven years’ experience in the transit industry. In addition, she has over 21 years’ experience in business, marketing and mobility management projects.

MOVE currently offers two programs, travel training and the BRIDGES Volunteer Driver Program. In addition, MOVE offers technical assistance to human service agencies in the Stanislaus region on such issues as veteran transportation, operating protocols, and strategic transportation planning. Stacie works closely with social service agencies to ensure that prospective consumers’ needs are met. She has extensive experience creating partnerships with local human service agencies to proactively address issues with seniors and persons with disabilities.

Stacie is an active member of her community. She has recently served 8 years on local school boards. She is currently a member of the Commission on Aging and the chair for the Social Service Transportation Advisory Council (SSTAC).

Ms. Kiosha Nelson

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Ms. Kiosha Nelson
Program Manager

Kiosha Nelson is the Program Manager of Innovative Paradigms’ Handi-Van Eligibility Center in Honolulu, Hawaii. The office manages a contract with the city of Honolulu and provides an in-person ADA assessment process for paratransit eligibility. Kiosha supervises the eligibility center staff and conducts in-person assessments.

Prior to joining Innovative Paradigms, Kiosha managed two alternative transportation programs in Southern California: a volunteer driver program and a taxi voucher program. Both programs targeted persons with disabilities and frail seniors unserved or underserved by transit or paratransit. Kiosha has presented at numerous community engagements and served as a panelist during a California Association for Coordinated Transportation (CalACT) semi-annual conference.

Kiosha earned her bachelor’s degree in Sociology from the University of California at Los Angeles and her master’s degree in Social Work (MSW) from the University of Southern California. She has worked with families, seniors, and persons with disabilities in the non-profit field for eleven years.

Ms. Delana Newell

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Ms. Delana Newell
Program Manager

Delana Newell is the Program Manager for Paratransit, Inc.’s office in Spokane, Washington. The office manages a contract with the Spokane Transit Authority (STA) and provides an in-person ADA assessments process for Paratransit eligibility and also provides travel training.

In this position, Delana supervises the Mobility Center staff, is the liaison between STA and Paratransit, Inc., conducts In-Person Assessments, trains individuals through Travel Training, completes Path of Travel Barrier assessments for conditional eligibility and conducts outreach events to keep the Spokane community involved in the programs.

During 2012, Delana and her Mobility Training staff of 3 successfully trained 176 individuals to take the fixed route system. In addition to helping these people gain more independence, they also saved Spokane Transit Authority an estimated $525,000 for the year.

Delana’s speaking engagements have included the ADA Conference for Washington State in Leavenworth and the Association for Travel Instruction’s annual conference.

Delana attended Eastern Washington University where she majored in Sociology and Criminal Justice. Delana has nine years of experience in teaching, training and managing all different populations of people with five of those years serving people with disabilities.

Ms. Linda Parker

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Ms. Linda Parker
Chief Administrative Officer

Ms. Parker has been with Paratransit since 1996 after serving as an assistant vice president and branch manager with Sacramento Savings Bank. She has held several increasingly responsible positions in Paratransit’s transportation operations unit, its planning and transit development department utilizing her management, organizational, and customer service skills. Ms. Parker is responsible for developing and managing federal grant applications for Paratransit. Ms. Parker was named Chief Administrative Officer in January 2012. In this capacity she is responsible for coordinating and overseeing administrative functions, supervising support staff, coordinating scheduling and planning activities, meetings, and oversight of the Worker’s Compensation Program and Drug and Alcohol program. Ms. Parker is also the Assistant Secretary to the Board of Directors.

Mr. Sean Powers

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Mr. Sean Powers
Senior Consultant

Mr. Powers joined Paratransit in 2007 and has 12 years of experience working with people with disabilities, including 8 years in the field of public transportation. He has a bachelors degree in Business Administration from Washington State University. Sean has served as the Program Manager for both our Washingon and Hawaii offices through our consulting division, Innovative Paradigms. Inc.. These offices provide Travel Training and In-Person Eligibility and Assessments. He continues to manage Travel Training Programs through partnerships with human service agencies operating as subcontractors to Innovative Paradigms in its operation of the Mobility Management program in Honolulu. Sean has also been instrumental in the refinement of various computer based systems used to manage the range of services provided by Innovative Paradigms. These include proprietary systems used to manage all aspects of in-person ADA paratransit eligibility, travel training programs, and agency provided transportation.

Ms. Kathy Sachen

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Ms. Kathy Sachen
Transportation Operations Manager

Ms. Sachen came to Paratransit in December of 2009. Her background includes working as a Child and Family Specialist in a mental health center in Lawrence, Kansas and in the court system as a judicial assistant and as a paralegal/librarian and Case Worker in New Mexico

She was first employed at Paratransit as a secretary in the Administration department and has worked her way through the ranks by assuming increasingly responsible duties within the Administration and transportation operations units. She currently serves as a Transportation Operations Manager and oversees the Safety in the Workplace program and maintenance of the facility on Florin Road in Sacramento. In September of 2013 she also became responsible for Customer Service. Coming from a background in social work this position has suited Ms. Sachen and Paratransit, Inc. most effectively. She enjoys working and advocating on behalf of people who otherwise may not always have a voice.

Mr. Gary Vickers

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Mr. Gary Vickers
Transportation Operations Manager

Mr. Vickers came to Paratransit in 1993, an 11 year veteran of the United States Air Force, where he was responsible for a fleet of over 200 military vehicles and managed the overall function of Unit Administration serving 225 military personnel. He began in the Fleet and Maintenance Department and moved over to Operations and managed numerous start-up fixed route shuttle and alternative fuel projects. He currently serves as a Transportation Operations Manager responsible for managing the Dispatch Center, Training and the Driving Staff. He served as a board member for the Power Inn TMA. He has completed courses under the U.S. Department of Transportation, Federal Transit Administration in Fundamentals of Bus Collision Investigation and Safety Evaluations of Alternative Fuels Facilities and Equipment. He serves as the primary contact for all Bus and Passenger Accidents as a trained accident investigator. He is responsible for the Department of Motor Vehicles Employer Testing Program and is the Administrator of the Program ensuring we meet state and federal requirements under the program as well as the point of contact for the annual California Highway Patrol Terminal Inspection Program ensuring record accuracy, training requirements for all Vehicle Operators and vehicle compliance are all met yearly.