Meet our Managers

To contact a manager, please visit the Contact Page.

Ms. Tiffani Fink

Ms. Tiffani Fink
Chief Executive Officer

Ms. Fink joined Paratransit, Inc. in 2012 working first in a consulting capacity and then as the Grants and Procurement Manager. She received her B.A. in Political Science from UC Davis and has a Certificate in Transit/Paratransit Management from Pepperdine University, Graziado School of Business and Management. Ms. Fink was promoted to Deputy Executive Director in 2015 and became the Chief Executive Officer in January of 2017.

Prior to joining Paratransit, Inc. Ms. Fink has developed an extensive background in transit and transportation management, operations and funding with 12 years’ experience in key positions with state and local agencies. She is passionate about her work, Ms. Fink is an active member of CalACT, CTA and WTS and the past Treasurer of the Board of Directors for the California Transit Insurance Pool.

Mr. Tom Roberts

Mr. Tom Roberts
Deputy Executive Officer

Mr. Tom Roberts began his career in 1987 as the Executive Director of the Consolidated Transportation Service Agency (CTSA) in Santa Barbara, California. Since that time he has served as Director of Transportation and Parking Services for UC Santa Barbara, Manager of Public Transit in the Napa Valley and as Chief Financial and Operating Officer for Whistlestop in Marin County.

Mr. Roberts has an undergraduate degree in Public Administration and Urban Planning, a master’s degree in Business Administration, has received numerous recognitions for his innovations in the transportation field and has been a Board Member of CalACT, Nonprofits United and other organizations dedicated to civic improvement and enhancing the lives of older adults and persons with mobility challenges.

Over the past 30 years, beyond planning, implementing, and operating ADA paratransit and fixed-route transportation services, Tom has established a host of mobility management programs including travel training, mileage reimbursement, bus pass, scheduling/dispatch, shared vehicle, Medical/Medicare reimbursement, taxi-voucher, parking/commuter benefits, community driver training, and contract transportation programs as well as establishing groundbreaking joint programs with Lyft. Tom was named Transportation Manager of the Year for the United States by the Community Transportation Association of America.

Mr. Ren Bean

Mr. Ren Bean
Program Manager

Since 2013, Ren Bean has served as the Program Manager at THE RIDE Eligibility Center (TREC) in Boston, MA. Operated by the Innovative Paradigms division of Paratransit Inc. for The Massachusetts Bay Transit Authority (MBTA), TREC provides comprehensive in-person ADA paratransit eligibility services for 60 cities and towns in the greater Boston area. TREC opened in Dec. 2012 and during its first three years of operation completed nearly 40,000 eligibility determinations. As part of the eligibility process, TREC refers individuals to the MBTA’s travel training program and is the largest single source of referrals for the program.

Ren started with Innovative Paradigms in 2012, first as a Mobility Coordinator then Assistant Manager. As Program Manager, he supervises a team of 19 staff and works closely with the MBTA to ensure the highest standard of service for both the transit authority and the people it serves.

He has a background in the human services field with experience in job skills training, youth outreach and education. He has a Bachelor’s Degree in Psychology from the University of Vermont.

Ms. Chris Brown

Ms. Chris Brown, SHRM-SCP, SPHR
Director of Human Resources

Ms. Brown was with Paratransit for 19 years beginning in 1994, returned to the organization in 2015, and currently serves as the Human Resources Manager. She earned her Human Resources Management Certificate from California State University, Sacramento in December 2001 and is a member of the National Human Resource Organization, Society for Human Resource Management, as well as the local chapter, Sacramento Area Human Resource Association. Ms. Brown has streamlined Paratransit’s employment application process to ensure the efficient processing of applications and compliance with federal and state laws. She manages the benefits programs for bargaining and non-bargaining unit staff and has been a key factor in controlling the costs in these areas. Ms. Brown has developed procedures for the timely and accurate processing of all federally mandated leaves of absence requests as well as those governed by Paratransit policy. She and her staff partner with managers and supervisors in the administration of Paratransit policies, leaves of absence and recruiting. Ms. Brown ensures Paratransit’s compliance with the provisions of the Collective Bargaining Agreement.

Ms. Mary Borjessan

Ms. Mary Borjessan
Program Manager

Mary Borjessan is the Program Manager for the Innovative Paradigms’ office in Spokane, Washington. The office manages a contract with the Spokane Transit Authority (STA) and provides an in-person ADA assessment process for Paratransit eligibility, Traveling Training services, and operates a Mobility Mentor program.

Since 2011, Mary has held several positions with Innovative Paradigms including being a Travel Trainer, a Mobility Coordinator conducting in-person ADA assessments and as a Program Manager. As the Program Manager of the STA Mobility Center, Mary serves as the liaison between Spokane Transit and Innovative Paradigms. She conducts In-Persons assessments, trains individuals through Travel Training and provides support to the Mobility Mentor Program.

Mary has six years experience in public transportation and working with seniors and people with disabilities. She graduated from Eastern Washington University with a bachelors of arts degree in Recreational Therapy.

Dr. Lisa Cappellari

Dr. Lisa Cappellari
Chief Financial Officer

Dr. Cappellari joined Paratransit, Inc. in 2003 and has a Ph.D. in Economics from UC Davis with an emphasis in public economics and international economics. Prior to coming to Paratransit, Inc. she worked as an Assistant Professor of Economics at the Naval Postgraduate School in Monterey, CA. She has also worked as an economics consultant for The Results Group of Santa Rosa, CA, a firm specializing in strategy, change management, and organization development.

Mr. Julio Diaz

Mr. Julio Diaz
Maintenance Manager

Julio Diaz graduated from the Skill and Business Education Center in Sacramento. CA. as a certified mechanic in 1994. He began his career as an entry level mechanic at Paratransit Inc. In 1995. He is ASE (Automotive Service Excellence) Certified in Automotive and Medium heavy duty trucks. Working his way up through the mechanics position levels in the company increasing his knowledge and experience in the different areas of the automotive trade for the benefit of Paratransit. Inc. Maintenance program needs. From 2011 to 2015 Julio worked as Shop Shift Supervisor, coordinating and assigning shop daily vehicle preventive maintenance and work schedules overseeing shop crew production, quality and safety performance. In 2015 he was promoted to Maintenance Manager to oversee Paratransit. Inc. Maintenance Department daily operations, direct, implement, coordinate and supervise all activities, exercises, responsibilities for ensuring the safe and efficient operation of Paratransit’s fleet and staff. Ensuring that compliance with the standards of the organization, and with California Highway Patrol vehicle safety operation and FTA requirements are met. He has obtained Certificates Transit/ Paratransit, FTA Procurement certificate program Management from University of the Pacific.

Ms. Mary Harding

Ms. Mary Harding
Chief Operating Officer

Ms. Harding came to Paratransit in 1985 as a driver for the Senior Nutrition Program. Similar to other members of the leadership group, she worked her way through the ranks by assuming increasingly responsible duties within the transportation operations unit. She currently serves as a Transportation Operations Manager responsible for managing the Scheduling and Call Center. Ms. Harding manages the scheduling staff whose duties are to maintain subscription trip demand and to optimize the daily demand response routes to make them as productive and realistic as possible before the day of service. This entails planning and scheduling approximately 2,000 trips a day. She also oversees the call center. Ms. Harding has earned the respect of her peers and subordinates through her expertise, compassion for what we do, and her uniquely keen sense of humor.

Mr. Jesse Isaacson

Mr. Jesse Isaacson
Director of Information Technology

Mr. Isaacson joined Paratransit in 2010 after graduating from UC Davis with a B.S in Computer Science and Engineering. He is responsible for the development, procurement, security and maintenance of Paratransit’s transportation, maintenance, accounting computer network, telephone system, facility monitoring systems and various other computerized and electronic systems essential to the operations. He manages Paratransit’s multi-queue automated call distributor system, radio and telephone recording system, voice-mail system, and Automated Booking and Cancellation Telephone System. Mr. Isaacson and his programming team develop in-house software applications where inadequate or no commercial solutions are available to meet the needs of Paratransit.

Ms. Stacie Morales

Ms. Stacie Morales
Program Manager

Stacie Morales joined Innovative Paradigms in August of 2013, as the Program Manager of MOVE, the designated CTSA in Stanislaus County, California. Stacie has over seven years’ experience in the transit industry. In addition, she has over 21 years’ experience in business, marketing and mobility management projects.

MOVE currently offers two programs, travel training and the BRIDGES Volunteer Driver Program. In addition, MOVE offers technical assistance to human service agencies in the Stanislaus region on such issues as veteran transportation, operating protocols, and strategic transportation planning. Stacie works closely with social service agencies to ensure that prospective consumers’ needs are met. She has extensive experience creating partnerships with local human service agencies to proactively address issues with seniors and persons with disabilities.

Stacie is an active member of her community. She has recently served 8 years on local school boards. She is currently a member of the Commission on Aging and the chair for the Social Service Transportation Advisory Council (SSTAC).

Ms. Kiosha Nelson

Ms. Kiosha Nelson
Program Manager

Kiosha Nelson is the Program Manager of Innovative Paradigms’ Handi-Van Eligibility Center in Honolulu, Hawaii. The office manages a contract with the city of Honolulu and provides an in-person ADA assessment process for paratransit eligibility. Kiosha supervises the eligibility center staff and conducts in-person assessments.

Prior to joining Innovative Paradigms, Kiosha managed two alternative transportation programs in Southern California: a volunteer driver program and a taxi voucher program. Both programs targeted persons with disabilities and frail seniors unserved or underserved by transit or paratransit. Kiosha has presented at numerous community engagements and served as a panelist during a California Association for Coordinated Transportation (CalACT) semi-annual conference.

Kiosha earned her bachelor’s degree in Sociology from the University of California at Los Angeles and her master’s degree in Social Work (MSW) from the University of Southern California. She has worked with families, seniors, and persons with disabilities in the non-profit field for eleven years.

Ms. Delana Newell

Ms. Delana Newell
Deputy Division Chief

Delana Newell is currently an Associate Consultant who previously served as Program Manager for Innovative Paradigms’ office in Spokane, Washington.

As a Consultant, Delana trains Mobility Coordinators, Travel Trainers and support staff in all Innovative Paradigms’ offices.  Delana also provides Mobility Management services to several transit and human service agencies across the country. Undertakings have included ensuring contract compliance of human service agencies, analyzing data to ensure ADA compliance and improve operations, assist with increasing outcomes for various transportation programs and writing grants.

As a Program Manager, Delana was instrumental in expanding the Travel Training operation into the STA Mobility Center encompassing three programs for seniors and people with disabilities. Delana managed the highly successful Travel Training program, the ADA In-Person Eligibility process for paratransit and the Mobility Mentor program. The Mobility Center programs have consistently saved STA approximately $1 million each year.

Delana’s speaking engagements have included the ADA Conference for Washington State in Leavenworth and the Association for Travel Instruction’s annual conference.

Delana has a bachelor’s degree in Sociology from Eastern Washington University. Delana has twelve years of experience in teaching, training and managing all different populations of people with eight of those years serving people with disabilities.

Ms. Linda Parker

Ms. Linda Parker
Chief Administrative Officer

Ms. Parker has been with Paratransit since 1996 after serving as an assistant vice president and branch manager with Sacramento Savings Bank. She has held several increasingly responsible positions in Paratransit’s transportation operations unit, its planning and transit development department utilizing her management, organizational, and customer service skills. Ms. Parker is responsible for developing and managing federal grant applications for Paratransit. Ms. Parker was named Chief Administrative Officer in January 2012. In this capacity she is responsible for coordinating and overseeing administrative functions, supervising support staff, coordinating scheduling and planning activities, meetings, and oversight of the Worker’s Compensation Program and Drug and Alcohol program. Ms. Parker is also the Assistant Secretary to the Board of Directors.

Mr. Sean Powers

Mr. Sean Powers
Division Chief

Mr. Powers joined Paratransit in 2007 and has 12 years of experience working with people with disabilities, including 8 years in the field of public transportation. He has a bachelors degree in Business Administration from Washington State University. Sean has served as the Program Manager for both our Washingon and Hawaii offices through our consulting division, Innovative Paradigms. Inc.. These offices provide Travel Training and In-Person Eligibility and Assessments. He continues to manage Travel Training Programs through partnerships with human service agencies operating as subcontractors to Innovative Paradigms in its operation of the Mobility Management program in Honolulu. Sean has also been instrumental in the refinement of various computer based systems used to manage the range of services provided by Innovative Paradigms. These include proprietary systems used to manage all aspects of in-person ADA paratransit eligibility, travel training programs, and agency provided transportation.

Ms. Kathy Sachen

Ms. Kathy Sachen
Customer Service and Dispatch Manager

Ms. Sachen came to Paratransit in December of 2009. Her background includes working as a Child and Family Specialist in a mental health center in Lawrence, Kansas and in the court system as a judicial assistant and as a paralegal/librarian and Case Worker in New Mexico

She was first employed at Paratransit as a secretary in the Administration department and has worked her way through the ranks by assuming increasingly responsible duties within the Administration and transportation operations units. She currently serves as a Transportation Operations Manager and oversees the Safety in the Workplace program and maintenance of the facility on Florin Road in Sacramento. In September of 2013 she also became responsible for Customer Service. Coming from a background in social work this position has suited Ms. Sachen and Paratransit, Inc. most effectively. She enjoys working and advocating on behalf of people who otherwise may not always have a voice.

Mr. Gary Vickers

Mr. Gary Vickers
Driving and Training Manager

Mr. Vickers came to Paratransit in 1993, an 11 year veteran of the United States Air Force, where he was responsible for a fleet of over 200 military vehicles and managed the overall function of Unit Administration serving 225 military personnel. He began in the Fleet and Maintenance Department and moved over to Operations and managed numerous start-up fixed route shuttle and alternative fuel projects. He currently serves as a Transportation Operations Manager responsible for managing the Dispatch Center, Training and the Driving Staff. He served as a board member for the Power Inn TMA. He has completed courses under the U.S. Department of Transportation, Federal Transit Administration in Fundamentals of Bus Collision Investigation and Safety Evaluations of Alternative Fuels Facilities and Equipment. He serves as the primary contact for all Bus and Passenger Accidents as a trained accident investigator. He is responsible for the Department of Motor Vehicles Employer Testing Program and is the Administrator of the Program ensuring we meet state and federal requirements under the program as well as the point of contact for the annual California Highway Patrol Terminal Inspection Program ensuring record accuracy, training requirements for all Vehicle Operators and vehicle compliance are all met yearly.

Mr. Kevin Welch

Mr. Kevin Welch
Mobility Options Manager

Kevin has over 43 years experience in the human service/transportation field with emphasis on travel training. Kevin worked for seven years as an Assistant to the Physical Therapist for a leading physical therapy firm in Sacramento before beginning his journey working for Paratransit in 1984. In the early years he was instrumental in assisting the Santa Cruz Metropolitan Transit District in starting up their successful travel training program in 1987.

Kevin has continued his quest to spread the message as to the benefits of travel training and was published in the January 2012 edition of the Transit Research Board’s newsletter on the cost benefits of travel training. He has worked to implement or provided assistance for programs in Boulder, Colorado; Las Vegas, Nevada; Portland, Oregon; Spokane, Washington; Baltimore, Maryland; Santa Clara, California; Stockton, California; Honolulu, Hawaii; Salt Lake City, Utah; and San Bernardino County, California. He has presented at several local and national conferences including “The National Conference on Aging” in Washington D.C., the annual Cal-Act conference in Monterey California, and “The National Conference for Rural, Public, and Intercity Bus Transportation” in Salt Lake City, Utah. Kevin represents the true meaning of mobility management in his efforts to assist in equal access to public transportation and striving to insure that individuals are given the opportunity to use the mobility option that best meets their needs.

Kevin is certified in Comprehensive A.D.A. Paratransit Eligibility, as well as in Transit and Paratransit Management. He has served as a member of the Sacramento County Developmental Disabilities Council, and is the immediate past President of the Foster Grandparent Advisory Council receiving the President’s Volunteer Service award in 2005. Kevin was chosen to be one of four faculty members to provide instruction for the “Introduction to Travel Training” curriculum provided by Easter Seals Project Action in cities throughout the United States. He is also a founding member of The Association of Travel Instruction and served a three year term on its board of directors. In 2014, Kevin was honored by the Sacramento Regional Transit District by being named “Individual Transit Advocate of the Year” at their annual State of RT Breakfast.

The Mobility Options Department Staff has provided training to over 14,000 individuals since 1982 in learning the safe and effective use of public transportation.