The Automated Telephone System is designed to give you quick and convenient self-service access to the Paratransit, Inc., information and services you need most. It will provide selected general information, as well as allow you to Schedule new rides and Confirm and Cancel existing rides. It will call you with a reminder for trips you have scheduled for the next day. Because this system is connected directly to our dispatching system, the Automated Telephone System will notify you that a vehicle is on its way to your pick-up location – and it will even provide you with the most current estimated arrival time.
Getting Enrolled: To access the Automated Telephone System you will need a Personal Identification Number (ID). Contact a Customer Service Agent at (916) 429-2009 option 4 to get your ID and complete the enrollment process.
Using the System: To use the Automated Telephone System dial (916) 429-2488 from any touch tone telephone. You will be asked to press either 1 for English or 2 for Spanish then you will hear general announcements from us. After listening to the General Announcements, you will be prompted to “log in” by entering your ID number and password. You may skip past these announcements by entering your ID number while they are playing.