Mobility Coordinator

Join Innovative Paradigms, a division of Paratransit, Inc. in their Boston office as a Mobility Coordinator!

What you will do:

  • Interview applicants to determine eligibility for ADA Paratransit (MBTA’s THE RIDE) and document their reported abilities and limitations with patience, compassion, and exceptional customer service
  • Perform interactive Functional Transit Skills Assessments both indoors and outdoors
  • Create and maintain applicant records using a custom data management software
  • Maintain client confidentiality and HIPAA compliance

This job might be for you if:

  • You have experience working with seniors and people with disabilities
  • You have computer skills including accurate typing, data entry, and MS Office
  • You have knowledge of the Americans with Disabilities Act
  • You have excellent writing ability and verbal communication skills
  • You are able to work as part of a team
  • You pay close attention to details
  • You work well in a fast-paced environment and can meet strict deadlines
  • You have a Bachelor’s degree in a related discipline (experience may be substituted for education)

Work Schedule:

  • Full time position with convenient and consistent office hours of Monday-Friday


  • The starting salary range is $35,000 – $37,500 per year depending on qualifications

Generous Benefits:

  • Medical, dental, and vision coverage
  • 12 paid vacation days per year; 12 paid holidays per year; 4 paid floating holidays per year with optional payout once per year
  • Flexible spending account: company contributes 50% of annual election for qualifying out-of-pocket medical expenses and dependent expenses incurred during work hours
  • Employer-paid retirement plan after 2 years of employment

Physical Requirements:

  • This class will require light physical effort which may include frequent lifting of up to ten pounds and occasional lifting of up to twenty-five pounds. Some bending, stooping and/or squatting.
  • This class requires employees to perform physical transit skill assessments with applicants, which includes going distances of ½ a mile or more on different types of surfaces in and out of doors multiple times per day.

This position is open until filled.

Please visit for more information

Application Procedures:

To apply please email a Cover Letter, detailing your experience and how it relates to the position and a Current Resume to:

Sue Ellen Ash, Administrative Manager
Innovative Paradigms

Successful applicants must be able to show proof of eligibility to work in the United States in accordance with Department of Homeland Security regulations.

Please note all applications will be reviewed within four weeks from the date they are received. If you have not been contacted by a member of our staff within 30 days from the date you submitted your application, you have not been selected for further consideration in the selection process. Due to the large volume of applications received, Paratransit is not able to respond to telephone or in person inquiries from applicants regarding the status of their application.

Job Description

Paratransit, Inc., is an affirmative action, equal opportunity employer.