- Sacramento Managers
- Field Office Managers
- Training Program Staff
- Travel Trainers
Tiffani FinkChief Executive Officer
Designation:Chief Executive Officer
Ms. Fink joined Paratransit, Inc. in 2012 working first in a consulting capacity and then as the Grants and Procurement Manager. She received her B.A. in Political Science from UC Davis and has a Certificate in Transit/Paratransit Management from Pepperdine University, Graziado School of Business and Management. Ms. Fink was promoted to Deputy Executive Director in 2015 and became the Chief Executive Officer in January of 2017.
Prior to joining Paratransit, Inc. Ms. Fink has developed an extensive background in transit and transportation management, operations and funding with 12 years’ experience in key positions with state and local agencies. She is passionate about her work, Ms. Fink is an active member of CalACT, CTA and WTS and the past Treasurer of the Board of Directors for the California Transit Insurance Pool.
Lisa CappellariChief Financial Officer & Deputy Director
Designation:Chief Financial Officer & Deputy Director
Dr. Cappellari joined Paratransit, Inc. in 2003 and has a Ph.D. in Economics from UC Davis with an emphasis in public economics and international economics. Prior to coming to Paratransit, Inc. she worked as an Assistant Professor of Economics at the Naval Postgraduate School in Monterey, CA. She has also worked as an economics consultant for The Results Group of Santa Rosa, CA, a firm specializing in strategy, change management, and organization development.
Chris BrownChief Administrative Officer
Designation:Chief Administrative Officer
Ms. Brown was with Paratransit for 19 years beginning in 1994, returned to the organization in 2015, and currently serves as the Human Resources Manager. She earned her Human Resources Management Certificate from California State University, Sacramento in December 2001 and is a member of the National Human Resource Organization, Society for Human Resource Management, as well as the local chapter, Sacramento Area Human Resource Association. Ms. Brown has streamlined Paratransit’s employment application process to ensure the efficient processing of applications and compliance with federal and state laws. She manages the benefits programs for bargaining and non-bargaining unit staff and has been a key factor in controlling the costs in these areas. Ms. Brown has developed procedures for the timely and accurate processing of all federally mandated leaves of absence requests as well as those governed by Paratransit policy. She and her staff partner with managers and supervisors in the administration of Paratransit policies, leaves of absence and recruiting. Ms. Brown ensures Paratransit’s compliance with the provisions of the Collective Bargaining Agreement.
Gary VickersChief Operating Officer
Designation:Chief Operating Officer
Department:Executives,Operations,Training Program Staff
Mr. Vickers came to Paratransit in 1993, an 11 year veteran of the United States Air Force, where he was responsible for a fleet of over 200 military vehicles and managed the overall function of Unit Administration serving 225 military personnel. He began in the Fleet and Maintenance Department and moved over to Operations and managed numerous start-up fixed route shuttle and alternative fuel projects. He currently serves as a Transportation Operations Manager responsible for managing the Dispatch Center, Training and the Driving Staff. He served as a board member for the Power Inn TMA. He has completed courses under the U.S. Department of Transportation, Federal Transit Administration in Fundamentals of Bus Collision Investigation and Safety Evaluations of Alternative Fuels Facilities and Equipment. He serves as the primary contact for all Bus and Passenger Accidents as a trained accident investigator. He is responsible for the Department of Motor Vehicles Employer Testing Program and is the Administrator of the Program ensuring we meet state and federal requirements under the program as well as the point of contact for the annual California Highway Patrol Terminal Inspection Program ensuring record accuracy, training requirements for all Vehicle Operators and vehicle compliance are all met yearly.
Jesse IsaacsonDirector of Information Technology
Designation:Director of Information Technology
Mr. Isaacson joined Paratransit in 2010 after graduating from UC Davis with a B.S in Computer Science and Engineering. He is responsible for the development, procurement, security and maintenance of Paratransit’s transportation, maintenance, accounting computer network, telephone system, facility monitoring systems and various other computerized and electronic systems essential to the operations. He manages Paratransit’s multi-queue automated call distributor system, radio and telephone recording system, voice-mail system, and Automated Booking and Cancellation Telephone System. Mr. Isaacson and his programming team develop in-house software applications where inadequate or no commercial solutions are available to meet the needs of Paratransit.
Amy ParkinDirector of Operations
Designation:Director of Operations
Department:Directors,Operations,Training Program Staff
Alicia BrownMobility and Grant Programs Manager
Designation:Mobility and Grant Programs Manager
Julio DiazMaintenance Manager
Julio Diaz graduated from the Skill and Business Education Center in Sacramento. CA. as a certified mechanic in 1994. He began his career as an entry level mechanic at Paratransit Inc. In 1995. He is ASE (Automotive Service Excellence) Certified in Automotive and Medium heavy duty trucks. Working his way up through the mechanics position levels in the company increasing his knowledge and experience in the different areas of the automotive trade for the benefit of Paratransit. Inc. Maintenance program needs. From 2011 to 2015 Julio worked as Shop Shift Supervisor, coordinating and assigning shop daily vehicle preventive maintenance and work schedules overseeing shop crew production, quality and safety performance. In 2015 he was promoted to Maintenance Manager to oversee Paratransit. Inc. Maintenance Department daily operations, direct, implement, coordinate and supervise all activities, exercises, responsibilities for ensuring the safe and efficient operation of Paratransit’s fleet and staff. Ensuring that compliance with the standards of the organization, and with California Highway Patrol vehicle safety operation and FTA requirements are met. He has obtained Certificates Transit/ Paratransit, FTA Procurement certificate program Management from University of the Pacific.
Michelle JungInformation Technology Administrative Manager
Designation:Information Technology Administrative Manager
Jamila LeeHuman Resources Manager
Designation:Human Resources Manager
Ren BeanADA Eligibility Manager, Boston
Designation:ADA Eligibility Manager, Boston
Department:Field Office Managers
Since 2013, Ren Bean has served as the Program Manager at THE RIDE Eligibility Center (TREC) in Boston, MA. Operated by the Innovative Paradigms division of Paratransit Inc. for The Massachusetts Bay Transit Authority (MBTA), TREC provides comprehensive in-person ADA paratransit eligibility services for 60 cities and towns in the greater Boston area. TREC opened in Dec. 2012 and during its first three years of operation completed nearly 40,000 eligibility determinations. As part of the eligibility process, TREC refers individuals to the MBTA’s travel training program and is the largest single source of referrals for the program.
Ren started with Innovative Paradigms in 2012, first as a Mobility Coordinator then Assistant Manager. As Program Manager, he supervises a team of 19 staff and works closely with the MBTA to ensure the highest standard of service for both the transit authority and the people it serves.
He has a background in the human services field with experience in job skills training, youth outreach and education. He has a Bachelor’s Degree in Psychology from the University of Vermont.
Louise FriedlanderMobility Management Program Liaison, New Braunfels
Designation:Mobility Management Program Liaison, New Braunfels
Department:Field Office Managers
Mary HardingTransportation Operations Consultant
Designation:Transportation Operations Consultant
Ms. Harding came to Paratransit in 1985 as a driver for the Senior Nutrition Program. Similar to other members of the leadership group, she worked her way through the ranks by assuming increasingly responsible duties within the transportation operations unit. She currently serves as a Transportation Operations Manager responsible for managing the Scheduling and Call Center. Ms. Harding manages the scheduling staff whose duties are to maintain subscription trip demand and to optimize the daily demand response routes to make them as productive and realistic as possible before the day of service. This entails planning and scheduling approximately 2,000 trips a day. She also oversees the call center. Ms. Harding has earned the respect of her peers and subordinates through her expertise, compassion for what we do, and her uniquely keen sense of humor.